If you can load the app, but your shelf doesn't load, or borrowing doesn't work first make sure that you have data connectivity on your device. For Android devices check your contactless payment set up

If the app doesn't load or keeps crashing on your device try following the troubleshooting steps provided by Apple and Google

• For Android devices visit the Google help site
• For iOS Devices visit the Apple help site

If after following those steps the app still doesn’t work for you please contact us.